Careers

Client Services Department

Looking for a professional with 1-3 years of experience in Client Servicing.

Location: INXT City Centre, NH 8, Sector 83, Gurgaon (Haryana)

Qualification: Graduate/MBA (Should have knowledge of MS Office)

Job Description

Executive: Client Services is responsible to ensure that issues raised by clients are addressed within the defined time frame without compromising on quality and delivering maximum satisfaction to the clients

  • Addressing client queries received through walk-ins, phone calls & emails to their satisfaction.
  • Ensuring all transactions/documentation related to property are completed according to the TAT defined.
  • Inter-departmental co-ordination to address client queries.
  • Maximizing customer satisfaction and ensuring CSAT levels above average.

Primary Responsibilities

  • Quality Service to the Clients
  • Controlling Escalations
  • Adherence to the TATs

Qualitative Indicators

  • Good communication skills
  • Ability to multitask
  • Ability to handle pressure
  • Interpersonal skills
  • Ability to utilize available time & resources optimally

To Apply

Please send your resume to hr@vatikagroup.com latest by 18 September 2020.